Cornish Tea & Coffee has switched to a new hosted telecommunications infrastructure to support its rapid growth with the help of business communications provider, Fusion Communications.
The business, which specialises in roasting and selling high quality, ethical teas and coffees, needed a new communications solution to support its increasing number of customers and employees.
Fusion Communications installed a wireless solution that provided the business with 4x faster connectivity than its previous infrastructure. Soft applications, both PC and mobile, were also introduced business-wide to keep staff connected, no matter where they work on site.
The technology introduced now also supports hybrid working, meaning Cornish Tea & Coffee employees can use the same infrastructure whether they are based in the office or at home, future-proofing the company’s communications.
Duncan Bond, Managing Director and Owner of Cornish Tea & Coffee, said: “We were faced with a real challenge to find a solution to suit our rapidly growing business, and we quickly discovered we needed a solution that could – quite literally – evolve daily.
“Our new infrastructure means we can provide our customers with the very best experience. The technology implemented has offered great flexibility, allowing our team to work from anywhere so, whatever happens going forward, we have the ability to have everyone safely working from home without it negatively impacting our business and customer experience.”
Aaron Spry, Director of Sales at Fusion Communications, said: “We are delighted to be supporting such a prestigious Cornish-based company with its communications.
“Over the past couple of years, we have witnessed the importance of a well-integrated communications solution in allowing businesses to adapt to the ongoing changes within the working landscape.
“Having the right technology in place means businesses like Cornish Tea & Coffee can ensure they provide the very best customer service no matter where their team is working from.”
Established in 2013, Fusion Communications manages the communications for 250 small to medium businesses, including Connaught Vets and Westland Horticulture Ltd.
The business offers a variety of communications solutions, including business mobiles, hosted and unified communications, fixed line and secure management.
For more information, visit: www.fusion-comms.co.uk.
