A new library survey from library technology company D-Tech International has revealed the growing adoption of self-service technology in academic libraries, with a clear trend towards accessibility.
Conducted in December 2024, the survey gathered responses from 68 library customers across the UK and US. Of the 43% representing academic institutions, over half used self-service technology and 28% identified accessibility as a top reason for its use.
A standout trend from the survey is the rising demand for 24/7 access to library services, with 63% of participants reporting this as one of the most important features of library smart lockers.
Smart lockers, allowing for around-the-clock collection and returns, have been used to give access to library resources outside of opening hours, and even from a more accessible location on campus. Many higher education libraries are also integrating smart lockers with charging capabilities to facilitate a laptop loan service for fair access to digital resources.
Notably, qualitative data highlighted these forms of self-service technology as a means of meeting accessibility regulations as academic libraries work to ensure equitable access for all and help to close the digital divide.
Marvin Crisp, founder and owner of D-Tech International, which was recently appointed as the number one contractor for self-service charging lockers and self-service software under the Advanced Procurement for Universities and Colleges (APUC) framework, said: “Our survey shows the growing commitment to inclusivity and accessibility in academic libraries. By embracing self-service technology, libraries are not only improving efficiency but also ensuring all students have equal access to library resources, when and where they need it.”
The Library of Things initiative, which involves the lending of items beyond traditional library materials, is also a consideration when it comes to installing self-service technology. In fact, 52% of respondents from academic libraries ranked multiple locker sizes as one of the most important features of a smart locker to hold various items.
“24/7 access is becoming the norm, whether it’s to borrow books, laptops, or non-traditional items,” Marvin concluded.
For more information on D-Tech International and its products and services, visit www.d-techinternational.com.
