There’s exciting news at Take Me this year! The team has grown stronger with the arrival of Jeff De Falco, who joins us as our new Business Success Manager. From the moment you hear the name, you can sense something special — a new wave of energy, focus, and innovation ready to power 2025 and beyond.
With his deep roots in the taxi and private hire sector, Jeff De Falco isn’t just another addition to the team — he’s a driving force ready to make a difference. Known across the industry for his fresh ideas, practical thinking, and forward-looking approach, Jeff’s arrival marks an exciting step forward for Take Me as we continue to grow and modernise our services.
Who is Jeff De Falco and Why He’s a Perfect Fit for Take Me
Many people in the industry already know Jeff De Falco, but for those who don’t, his background speaks for itself. Jeff has spent years helping taxi and private hire businesses transform how they work. He understands the challenges drivers face, the tools dispatch teams need, and what passengers expect from modern transport services.
At Take Me, Jeff will be working closely with our tech and operations teams to make sure we get the very best out of our systems, especially iCabbi and other technology we use across the Group. His goal is clear — to help Take Me deliver smoother operations, faster service, and better support for drivers, controllers, and managers alike.
Over the coming weeks, Jeff De Falco will be travelling across the country to visit Take Me sites. During his visits, he’ll meet site managers, listen to team feedback, and look for ways to make processes even better. It’s all about creating smarter workflows and ensuring our technology supports the people who keep Take Me moving every day.
Jeff De Falco’s Mission – Optimising Success for Take Me
As the Business Success Manager, Jeff De Falco will play a major role in shaping how Take Me continues to grow. His position will focus on a few key areas that are central to our success in 2025 and beyond:
- Service Excellence: Jeff will be a strong advocate for improving customer experience and service quality across every Take Me location.
- System Optimisation: He’ll lead projects aimed at making our systems more efficient, ensuring every part of the business runs smoothly.
- Supporting Growth: From mergers to new partnerships, Jeff De Falco will help manage transitions and integrations, keeping everything aligned across the Group.
- Continuous Improvement: His work will identify new ways to streamline operations and improve how our teams work together.
In addition to these core responsibilities, Jeff De Falco will be lending his expertise to strategic projects currently led by our senior team. His insight and structure will help Take Me push forward with confidence and clarity.
This is a big step for the company — and an even bigger opportunity to build on what makes Take Me one of the UK’s most trusted transport networks.
Building the Future with Take Me and Jeff De Falco
At Take Me, we’ve always believed that technology and teamwork go hand in hand. By bringing Jeff De Falco on board, we’re investing in both. His approach is hands-on, practical, and people-focused — qualities that fit perfectly with our culture.
Jeff’s experience in system optimisation and customer service will help us achieve new milestones in efficiency and satisfaction. His visits to sites across the country will create opportunities for open conversations, shared learning, and new ways to make every journey better for drivers, staff, and customers.
The addition of Jeff De Falco shows our ongoing commitment to excellence. It’s another example of how Take Me continues to lead with innovation, not just in technology, but in the people who make it work.
We’re excited for what 2025 will bring as Jeff De Falco helps us strengthen our foundation and create even more value for our drivers, partners, and passengers. His work will also help identify ways we can expand our technology, improve our sustainability efforts, and support smoother communication across our growing network.
As the Take Me Group continues to scale up, having someone with Jeff’s skills and insight will be a real asset in creating consistency, maintaining quality, and supporting the fantastic teams we have across the UK. His focus on continuous development will help ensure every part of our organisation keeps improving and evolving.
Take Me – Your Journey, Our Promise
As Take Me continues to expand nationwide, our focus remains on providing safe, reliable, and smart travel for everyone. From local rides to major group projects, Take Me is more than just a taxi service — it’s a community built on trust and innovation.
With strong leadership, a clear vision, and talented people like Jeff De Falco joining the team, we’re ready to keep driving the industry forward. Every decision, every improvement, and every mile we cover brings us closer to our goal — to make every journey better.
Whether you’re a driver, a passenger, or a partner, Take Me is here to support your journey with comfort, confidence, and care.
Welcome aboard, Jeff De Falco — together, we’re ready for an incredible 2025 ahead!
