On 17th January 2024, Shred Station, an independent and CarbonNeutral® shredding supplier, received the news that they had been selected to win the Feefo Platinum Trusted Service Award for a second year in a row. The award serves as an independent seal of excellence, recognising businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that provide excellent customer experiences, evidenced by verified reviews and exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers. Shred Station’s customer review score on the Feefo platform currently sits at an impressive 4.9*/5 based on hundreds of reviews over the last year. This will be the second year in a row that the company has received the Platinum Trusted Service Award, and the fifth year in a row that the company received Trusted Service Awards from Feefo.
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out are those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Emily Bridges, Marketing Manager at Shred Station commented: “It is fantastic to win yet another Trusted Service Award from Feefo. Our team works incredibly hard to deliver world-class services with customer experience at the forefront of everything we do. A massive well done to our team and, of course, a huge thank you to our customers for their ongoing support and wonderful feedback. Good or bad, we use our customer feedback to improve services at every opportunity, and we attribute this to our success and high ratings”.
Congratulating Shred Station, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.”
“A particular congratulations to Shred Station for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond”.
