FourNet specialists to advise contact centre operators how to spot and stop criminal activity in real time.
Digital transformation and customer experience specialists, FourNet, have warned contact centre operators they must step up to the fight against criminal gangs, by using their own data and analytics to identify fraud earlier, reduce agent pressure and protect genuine customers.
With AI being increasingly used by attackers, 61 per cent of all fraud cases now involve a customer interaction, or an attacker purporting to be a customer, in the contact centre, according to Smartnumbers.
Alan Linter, Group Consulting Director at FourNet, said: “As fraud tactics become more sophisticated and AI-driven, traditional reactive tools are no longer enough.
Key issues which FourNet’s free webinar will address:
- Why contact centres are being aggressively targeted by organised fraud campaigns.
- Which everyday indicators in call data can reveal malicious intent.
- How speech analytics can serve as an early-warning fraud detection tool.
- Strategies to support agents with actionable insight without adding customer friction.
The National Crime Agency estimates that 67% of fraud in the UK is cyber enabled, while the amount of money stolen from victims last year was £629 million, according to UK Finance.
FourNet ‘s experts will unpack how contact centre metrics, analytics and real-time insight can help organisations stay ahead of fraudsters and protect genuine customers.
The session will also look at how speech analytics and quality assurance data can be repurposed to flag suspicious interactions, how real-time dashboards can ease agent pressure during live calls, and why a joined-up, data-centric approach is critical in an era of escalating threat complexity.
Kevin Prone, Head of Security Operations at FourNet, added: “Operators and managers need solutions that help them connect data across the whole customer journey. It’s about spotting risk sooner, enhancing frontline readiness, and safeguarding customer trust without undermining service quality.”
Contact centre directors, managers, technology leaders and fraud prevention specialists are encouraged to register in advance to secure a place.
Webinar Details:-
“Using Data to Spot and Stop Fraud in the Contact Centre.”
Date: 26 February 2026
Time: 11:00am (UK time)
Registration: Available now via FourNet’s website here.
