Bedford Lodge Hotel & Spa, the 4 red star luxury Hotel in Newmarket, Suffolk, has crowned Victoria Honeywill, as its Employee of the Year 2019/20, recognising her outstanding contribution to the Hotel’s reception team, and her unrivalled dedication to go above and beyond for the Hotel and its guests. Always keen to recognise and reward the hard work of employees, Bedford Lodge Hotel & Spa’s Chief Executive, Noel Byrne, has awarded Victoria a dream getaway to a European city of her choice.
Victoria, who is a receptionist at the Hotel, will be able to select a destination for herself and a guest, with the prize including flights and accommodation, all booked and organised by the team at Bedford Lodge Hotel & Spa, to say thank you for her outstanding contribution.
The Hotel, which is frequently recognised for its exceptional service, implemented the Employee of the Month scheme as an opportunity to reward staff members for extraordinary levels of dedication and enthusiasm for their work, outstanding customer service skills, and clear demonstrations of teamwork. Through the initiative, each month, Heads of Departments and Managers at Bedford Lodge Hotel & Spa are able to nominate their colleagues who have stood out and, at the end of the 12 months, the Hotel’s senior management team reviews all twelve winners and votes for the most commendable Employee of the Year, as well as two runners up.
This year’s runners up were Keeley Schoberl, Spa Head Receptionist, and Linda Muller, who works in the Hotel’s Housekeeping team. Both received a bespoke trophy and a bottle of Champagne for their contributions over the year.
Noel Byrne, Chief Executive, Bedford Lodge Hotel & Spa, comments: “We are so lucky to have such a fantastic team here at Bedford Lodge Hotel & Spa, every member of the team makes a valuable contribution in their own way, and this is something we’re extremely proud of. That said, this does make the decision of Employee of the Year extremely difficult! We’d like to wish a huge congratulations to Victoria, she is a valued member of our reception team, and continuously pushes herself to provide the best experience for our guests.”
Further highlighting the dedication of the Hotel’s team, Bedford Lodge Hotel & Spa has recently been named Hotel of the Year in the Norfolk & Suffolk Tourism Awards; the accolade recognised the Hotel’s impeccable performance across the board in delivering the ultimate guest experience. During the judging stages, staff at the Hotel welcomed the esteemed judging panel to showcase the warm welcome and luxurious experience every guest of the Hotel enjoys.
