Midlands estate agent Chosen Home has scooped a top industry award just months after launching.
The business, which presently operates in the Sutton Coldfield, Birmingham and Stourbridge areas, launched in September last year, and has now been presented with a gold accolade in the British Property Awards, which were created by a dedicated team of former estate agency owners who felt that the sector could be unfairly judged by some consumers on the basis of the shortcomings of certain agents.
The team felt that those agents who go the extra mile to support their clients should be rewarded and have their endeavours highlighted, and formulated a set of 25 criteria which they independently assess all agents against.
Richard Ash, Director of Chosen Home, said: “We are absolutely thrilled to have been awarded with this. A huge amount of hard work has gone into getting our business off the ground during the Covid-19 pandemic, but we collectively agreed that we should just throw ourselves into it rather than wait, and our decision has paid off.
“In the nine months since we launched, we’ve made a real impact on the West Midlands property market, placing huge emphasis on providing exceptional customer service and going the extra mile to support our clients while they look to sell their homes and negotiate the legal processes involved.
“The British Property Awards has a rigorous assessment process which sees agents mystery shopped against a strict set criteria to gauge the levels of customer service provided, exploring different scenarios and timescales to ensure all agents are fairly judged. Excellent customer service was set out as the core value of our business from day one, so to have it recognised and rewarded so soon is a huge boost to our team,” he added.
Robert McLean of the British Property Awards, said: “If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
For more information on Chosen Home, visit www.chosenhome.com.
