With COVID 19 on the peak, businesses around the world have been severely disrupted for obvious reasons. Amidst this Pandemic, Where other industries are damaged, house care services have also been disturbed in many ways, which hasn’t only left the companies, but the customers themselves disturbed.
But that doesn’t mean that we don’t care. Serviceteam, adhering to our promising professionalism, provide our loyal customers with a fully secure and effective service with all the necessary precautions to control the spread of the deadly virus, while also providing the quality service we are known for!
How? Well, there are a handful of things we consider and follow to keep the work smooth. Go through the complete article to know what precautions have we taken to protect our clients and staff during the pandemic to ensure our trades provide a consistent level of service. These sure will convince you.
Measures applied amidst COVID 19
We value our staff and customer’s health. So prior to any appointment, our tradesmen are passed through a routine check-up to ensure they are completely fine. This is important since any unhealthy or virus-carrying individual can cause a threat to our staff and customer’s health, most importantly, his own.
As customer satisfaction is what matters, we love to take start from our company. After we are sure that the staff is perfectly fine to work, we request our customers to follow some guidelines to ensure a smooth, flawless project, in a pleasant environment.
Customer Guidelines
Here is something you must keep in mind, not only as a good customer but also as a responsible citizen of the UK.
What we request
Before the appointment, we request our customers to:
- Let us know if any home member is self-isolated or quarantined in any part of the house. It is crucial to ensure that there are minimum chances of virus spread. If not answered honestly, you are not only putting your’s but our staff members in danger. If present, we will reschedule the appointment to another date, after the period has expired.
- To empty the property before our visit, or at least follow the social distancing guidelines as specified by the WHO and Government of the UK.
- To let us know if an of the housing member has been in contact with a COVID 19 patient. Remember, any fallacy in this matter can put us, and you in a life-threatening situation.
- To wear PPE during our visit for extra safety.
What we observe
As per the company rules, Serviceteam personnel adhere to a set of rules and regulations to control the spread of the Virus. We request you to not take any of them personally, and kindly complain us if any of our tradesmen deviates from the below-described company instructions:
Our personnel are ordered to:
- Not shake hands with any of our customers at the project site. We know it’s against our customer treating standards, but safety is a priority in these difficult times.
- Wear masks and gloves during the visit, especially in positions where social distancing is inevitable.
- To avoid contact with any household materials other than the requested ones.
- To follow social distancing and maintain 2 meters distance from household members.
Again, these are not rules, but our company standards and any Serviceteam Employee not observing these are instantly subject to suspension after customer’s complaint and investigation.
Serviceteam Safety Precautions
Change starts at home. Following this philosophy in our work standards, we try our best to keep the conditions in control and apply the best possible measures to keep the virus away from our company’s premises and work boundaries. Here are some of the tidbits we would like to share:
Regular Updates
We strictly keep our staff members and tradesmen adhered to the advice prescribed by the health ministry of the UK to prevent the spread of COVID 9. Our rules and regulations are updated as per Government health suggestions to ensure public and staff safety.
General Hygiene
We force our staff to follow WHO safety Hygiene including:
- Wearing face masks and gloves on the company’s premises and working boundaries.
- Frequently cleaning hands with sanitisers.
- Covering mouth while sneezing or coughing with hands and tissue, and immediately disposing of them, followed by a hand was
- Maintaining social distancing.
- To avoid touching face, mouth, nose, eyes, and any part where the virus can find a pathway to enter.
- To avoid touching any handles/doors/ and hard surfaces, or to wash hands immediately after doing so.
Staff Safety
To make sure everything remains smooth and sound, we have forced our policies beyond our working premises and ordered or head office and staff members to self isolate themselves at homes. Moreover, to avoid socializing as much as possible, and stick to their house, except for necessary meetings.
Vehicles Hygiene
Among the many places that are supposed to be cleaned regularly come the vans used by our tradesmen to reach the project area. To make sure that the virus spread is controlled effectively, we give a thorough antibacterial wash to each of our vehicles used for working. Apart from that, our tradespeople also try their best to keep it clean, with practices like giving antibacterial wipes to the seats, steering, wheels, and door handle. Furthermore, to clean the tools touched during, or after the project. For your satisfaction, the deep clean process mentioned above is done by professional van cleaning companies.
Necessary Hygiene Supplies
To make sure our tradespeople stick to the specified safety standards, we give them sufficient supplies including face masks, gloves, sanitisers, and even goggles, as they go out to attend the projects. This is to eradicate the slightest chance of virus spread from our side.
Remote Support and 1-Visit Work
To minimise the chances of a second visit, we try to issue quotes based on online diagnostics. The problem is identified from sight images, videos, and online meetings in case of complex issues. Once the problem is identified, our tradesmen will make sure to fix it in the first visit.
Customer Health Enquiry
Before our visit, we enquire our customers if any of their house members are subject to the viral infection. If yes, we reschedule the visit. However, if not, we happily visit their place with every safety precaution in check, while expecting full cooperation in the matter
Stay alert, stay safe!
And well, that was pretty much it. Just in case there are any changes in our policy and working methods, we will make sure to inform you instantly. For now, if you have any concerns, don’t forget to visit our company’s main website https://serviceteam.co.uk or simply call us on our number 02038834387. One of our staff members will patiently listen to any of your questions and try his/her best to provide helpful answers.
As we always say, your satisfaction is our priority. So be cooperative, stay safe, and let Serviceteam handle your household repair, replacement, refurbishment, and installation projects. We are more than happy to help our fellow Londoners!
