Digital transformations are already paving the way for the future and are rapidly evolving due to the effects of the pandemic. Most large organisations have made steps to digitise their core offerings and are utilising digital tools to improve internal operations.
However, many start-ups and SMEs have not been able to reap the benefits of the digital transition effectively yet. With an increased need for flexibility and efficiency in the modern workforce as well as customer satisfaction, now is the time to ensure small and medium businesses are communicating as effectively as possible and gaining a competitive edge in a saturated market.
Enreach offers SME businesses the ability to stay flexible in order to drive company performance and scalability. Whether it’s a voice, mobile, or connectivity solution, Enreach provides bespoke telephony solutions to any specific business requirement.
Chartered Surveyors Collier Stevens needed a telecoms provider that enabled them to work wonders in a secure and professional manner. Collier Stevens make use of the Enreach Contact cloud phone system to ensure their teams can work from anywhere, anytime, to fully support their clients.
As Chartered Surveyors, the Collier Stevens team required a softphone application that they could access via their laptops or mobile phones. Speaking about the Enreach Contact softphone app, Collier Stevens founder Steven Way said: “The bespoke Enreach Contact app works much better than generic, white-labelled apps that we’ve used previously. We really like using the softphones on the laptops.”
The technology Collier Stevens uses doesn’t stop with the softphone application. The phone system itself, converged with the softphone, was described as “crucial” to the success of the company and “business critical”. It allowed the chartered surveyors to work remotely throughout the lockdowns without any problems. It was described as “working a treat”.
Enreach asked Mr Way about the main benefits his company found from using our solutions. He said “Our solution does exactly what we want it to do. We can manage the phone system easily and we can transfer the calls around the company easily even when working remotely. What we like most is the flexibility the system gives us.”
Mr Way also spoke about the customer experience he received at Enreach, when asked what stood out about his experience he said: “The guys who come to see us are always really good. The install was good, and the engineer explained everything while on site. We’ve had a really good experience.”
Duncan Ward, Chief Executive Officer at Enreach UK highlighted: “At Enreach we’ve invested in next generation comms to support SME businesses like Collier Stevens. Our employees are trained specifically to be knowledgeable on products, technology, and customer solutions. Our approach has allowed Enreach to develop strong customer relationships and builds trust faster through rapid problem solving and in-depth knowledge of a client’s business.”
Enreach is transforming next generation telecommunications with the best in customer support, technical expertise, and specialist products, whether your team works their magic from the office, their homes, or all over the world.
Get in contact with Enreach to learn how to create contact that works wonders.
