Keeley Jones – Head of Customer Experience
SME businesses are increasingly adopting hybrid working practices. Enreach, a leading unified communications as a service (UCaaS) industry specialist, are already ahead of the curve, providing consumers with an unmatched ‘next generation’ experience. But what exactly does next-generation customer service look like?
Many UCaaS companies continue to make mistakes when it comes to customer experience. Knowledge, infrastructure, bespoke services, and pre-planned hybrid working styles are key differentiators for Enreach.
Enreach for a long time even before Covid-19 had predicted a shift in the work-life balance. At a time when many businesses were finding it hard to find the right solutions, Enreach already had industry-leading solutions and were helping their customers overcome the chaos caused by the pandemic.
With hybrid working becoming more widespread, what may appear to be a difficult communication problem is easily solved with Enreach. Many businesses experiencing communication complications might find this hard to believe however Enreach’s ‘next generation’ packages are tailored to each company’s needs. Not only are communication difficulties solved, Enreach can cover all bases, ensuring that the service is a long-term solution rather than a quick fix.
Enreach offers a comprehensive cloud telephony service, as well as experienced technical support, dedicated field engineers across the country, ‘one-of-a-kind products,’ and entirely customised services with no compromises in service delivery or quality. As a result, SME businesses using traditional, hybrid, or remote business models never have to worry about disappointing their consumers.
To develop strong and enduring relationships with their consumers, SMEs must be able to contact and engage with them at any time and from any location. It’s critical for businesses to have time to focus on what they do best – without being distracted. IT professionals and customer service representatives should not have to worry about making communications technology work. They should always be able to put their trust in a hybrid system with a dependable support network.
Enreach UK CEO, Duncan Ward, commented on the company’s approach to customer service: “If you want to improve the way you connect with your customers, Enreach can help. There may have been a revolution in the way we work, but Enreach has the power to solve any issues and to set you up for the ‘next generation’ of communications.
“Enreach is proud to be leading the field when it comes to new technology for communication, and our exceptional quality customer experience is what sets us apart. We believe that the next generation of customer experience is here, and Enreach will be at the forefront of this revolution in every sense.
“Whether your team works their magic from the office, from home, or on the move around the globe, Enreach is transforming customer experience in telecommunications with the best in customer support, technical expertise, and specialist products.”
‘Next generation’ customer service gives companies complete freedom to do what they want, when they want, with all of the necessary tools and assistance at their fingertips. Enreach is at the core of any business they engage with, providing devoted and skilled 24/7 customer assistance and understanding critical logistical requirements.
When it comes to delivering high-quality customer service Enreach have taken further steps to ensure their customers get the best. They have hired a new Head of Customer Experience as part of the ‘next generation’ in customer service. Keeley Jones brings two decades of experience in telecoms and customer communications to Enreach, where she will work across all departments to provide high-quality customer support that highlights resolution, caring, and attention to detail. Her hiring emphasises a long-term commitment to Enreach’s customer experience, which affects all areas of the company’s operations.
With enhanced customer experience and dedicated solutions, any pain previously encountered when dealing with other separate IT, phone, mobile or cloud software providers is taken away. All that work done behind the scenes by Enreach ensures SMEs can trust that their IT or communications services will just work. The result is businesses and people who have more time to create, collaborate and focus on their customers.
Keeley Jones, Enreach’s Head of Customer Experience, stated, “Helping our customers to work wonders is at our core. It is at the forefront of everything we do, we are constantly adapting to meet the needs of the market, learning all the time and building robust models for the ‘next generation’.
“We provide product training, dedicated account management, UK based customer service, we have our engineers, a responsive AI chat feature and much more. If Enreach isn’t a provider you’ve come across before, now is the time to act.”
In many situations, the pandemic has had a significant impact on employees’ work attitudes and the demand for flexibility, forcing businesses to adjust promptly and efficiently.
If you are looking to make the transition and need the support to make that as smooth as possible, Enreach can help. To find out more about Enreach products and customer service visit: www.enreach.com/uk
